Getting Help

Note

Support times can vary, but we typically respond within 1 business day. We typically prioritize issues based on severity and impact. We also prioritize requests from customers on paid plans.

FAQ

Check this first. You may find you’re not the first person to ask this question.

Email

Send us an email to ask questions, report issues, request new features, or anything else.

Chat

Chat with us below. We’ll respond if we’re online. Otherwise, we’ll get back to you as soon as we’re back.

Discord

Join our Discord community for real-time help, feature discussions, and community support.

When reporting an issue, please include:

• Endpoint and parameters used (full URL)
• Relevant response data
• Expected response behavior
• Code sample (if possible)

All-Star Plan Customers

Please use the dedicated support email you received when during onboarding for priority support. If you don’t have it, email us at api@sportsgameodds.com and we’ll re-send it.