# Support - Get Help with the API
URL: https://sportsgameodds.com/docs/help

Support - Get Help with the API [#support---get-help-with-the-api]

<Callout type="warn" title="Note">
  Support times can vary, but we typically respond within 1 business day. We typically prioritize issues based on severity and impact. We also prioritize requests from customers on paid plans.
</Callout>

FAQ [#faq]

[Check this first.](/docs/faq) You may find you're not the first person to ask this question.

Email [#email]

[Send us an email](mailto:api@sportsgameodds.com) to ask questions, report issues, request new features, or anything else.

Chat [#chat]

[Chat with us](/) via the chat widget on our website. We'll respond if we're online. Otherwise, we'll get back to you as soon as we're back.

Discord [#discord]

[Join our Discord community](https://discord.gg/HhP9E7ZZaE) for real-time help, feature discussions, and community support.

<Callout type="info" title="When reporting an issue, please include:">
  * Endpoint and parameters used (full URL)
  * Relevant response data
  * Expected response behavior
  * Code sample (if possible)
</Callout>

<Callout type="warn" title="All-Star Plan Customers">
  Please use the dedicated support email you received during onboarding for priority support. If you don't have it, email us at [api@sportsgameodds.com](mailto:api@sportsgameodds.com) and we'll re-send it.
</Callout>